Privacy Policy
Effective Date: April 1st, 2026
Whaash (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and services.
1. Information We Collect
We collect information you provide directly when booking or using our services, including:
- Full name
- Email address
- Phone number
- Pickup and delivery address
- Appointment details and service preferences
- Payment-related information (processed securely via third-party providers)
We may also collect limited technical data such as:
- Device type
- IP address
- App usage data
2. How We Use Your Information
We use your information to:
- Schedule and manage your laundry appointments
- Provide pickup and delivery services
- Communicate updates, confirmations, and service notifications
- Process payments securely
- Improve our services and user experience
- Provide customer support
We only use your data for purposes directly related to delivering and improving our service.
3. Data Sharing and Disclosure
We do not sell, rent, or share your personal information with third parties.
Your information is only accessed when necessary to operate our service, including:
- Internal team members handling your order
- Trusted service providers (e.g., payment processors) who are required to keep your data secure and confidential
4. Data Security
We take reasonable and appropriate measures to protect your personal information, including:
- Secure data transmission (encryption)
- Restricted access to sensitive information
- Use of trusted, secure payment processing systems
While we strive to protect your data, no system is 100% secure.
5. Data Retention
We retain your information only as long as necessary to:
- Fulfill your service requests
- Maintain records for operational or legal purposes
You may request deletion of your data at any time (see Section 7).
6. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request corrections to your information
- Request deletion of your data
- Opt out of non-essential communications
7. Requests and Contact
To request access, updates, or deletion of your data, contact us at:
Email: [Insert Email Address]
We will respond within a reasonable timeframe.
8. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
9. Google Play Data Safety
In accordance with Google Play’s Data Safety requirements, we provide the following disclosures:
Data Collected
We may collect the following types of data:
- Personal Information: Name, email address, phone number, address
- User Content: Appointment details and service preferences
- Financial Information: Payment information (processed securely via third-party providers)
- Device/Usage Data: IP address, device type, and app interactions
Data Usage
This data is used to:
- Provide and operate core app functionality (booking, pickup, delivery)
- Process transactions
- Communicate with users
- Improve app performance and user experience
Data Sharing
- We do not sell or share user data with third parties for marketing purposes
- Data may be shared only with trusted service providers strictly necessary to operate the service (e.g., payment processors)
Data Security
- Data is encrypted in transit
- Access to personal data is restricted
- Industry-standard security measures are implemented
User Control
Users may request access, updates, or deletion of their data at any time by contacting us.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected with an updated effective date.
11. Consent
By using our app and services, you agree to the terms of this Privacy Policy.